Unoia (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Unoia mobile app and website.
Information We Collect
We may collect the following types of information:
- Phone Number – used to create and secure your account.
- Birth Month/Year, Zip Code, and Gender – collected during onboarding to personalize your experience and support anonymized research.
- Assessment Responses – your answers to self-assessments (e.g., PHQ-9, GAD-7). These are stored securely and are not shared with third parties.
- Device & Usage Data – such as app usage logs, for analytics and to improve performance.
How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Deliver self-assessments and provide results.
- Improve the Unoia experience and develop new features.
- Communicate with you (e.g., OTP codes for login).
- Ensure compliance with applicable laws.
Sharing Personal Information
We do not sell or rent your personal information. We only share data in limited cases:
- Service Providers – trusted partners like Twilio (for SMS) or AWS (for hosting).
- Legal Requirements – if required by law or court order.
- Research/Analytics – only in anonymized, aggregated form.
Data Security
We use industry-standard safeguards to protect your information, including secure transmission, encrypted storage, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request a copy of the information we hold about you.
- Request correction or deletion of your information.
- Withdraw consent for us to process your data.
To exercise these rights, contact us at support@unoia.app.
Children’s Privacy
Unoia is not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted at https://unoiahope.org/privacy-policy with a new effective date.
Contact Us
If you have any questions or concerns, please contact:
support@unoia.app
